The bed tops guests essentials list above a warm welcome, an attractive view and quality facilities as the most important factor for a good stay, according to a survey of UK hospitality staff by the […]
Much of your business is subject to a high level of wear and tear, and steps to address the high level of use that the pillows undergo in your guests’ bedrooms is often overlooked. Bill Lumley […]
Are your rooms equipped with entertainment facilities that will keep all your guests happy? The services you provide beyond a basic TV service can have a big impact on guest’s experience and therefore, ultimately, on […]
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