Luxury B&B +InnKeeper Magazine: Early Spring 2020

The shortlist for the 2018 ‘Oscars’ of the UK’s independent accommodation sector include 110 of the UK’s best B&Bs. The winners will be announced at an award ceremony in London on 16 October dedicated to […]

Recognising the“astonishing contribution”of tourism by David Weston Chairman of the  Bed & Breakfast Association   The Culture secretary Karen Bradley recently said that she recognised the “astonishing contribution that inbound tourism makes to the UK […]

The value of good customer service A few years ago the term ‘customer service’ was subliminal and not recognised as a key factor in day to day consumer interaction, whereas today consumers expect – quite […]