June 2021
A Country B&B
Living in the beautiful english countryside was my main reason for setting up a B&B. But running a rural business does come with some problems.There’s the sat nav issue. No matter how many emails you […]
Column
Karen's Column
Sweating the small stuff
Karen’s Column for March 2021, written by the founder of the B and B Academy, Karen Thorne. When someone suggested that I stop “Sweating the small stuff’, I replied “But that’s my job!” You don’t […]
February 2021
How to respond to negative reviews
Karen’s Column for Feb 2021, written by the Founder of the B and B Academy I bet I’m not alone in feeling slightly nauseous whenever the “You have a new review” email arrives in my […]
January 2021
The Art of Apology
The Art of Apology with the Founder of The B and B Academy […]