OTAs / Online Travel Agents are a largely web-based marketplaces used by guests to find places to stay. They can be niche (e.g. for dog owners) or broad (like booking.com). They can contain travel information, flights and car hire OR they can just list accommodation. We’ve created a list of 84 leading OTAs here.
QUESTION About 80% of our bookings come from Online Travel Agents. Unfortunately, many of the T&Cs they advertise for our B&B are not the T&Cs we set. Even before re-opening, we experienced a high percentage […]
The Issue: On a Google search for “Chine Hotel Bournemouth”, the top result is a sponsored or paid for ad for booking.com. THE illustration below is common enough sight: the first few results of a […]
Following an investigation launched in 2017 into anti-competitive practices by online travel agents (OTAs) such as booking.com and expedia.com, the Competitions & Markets Authority has embarked enforcement action against them. With so many guest houses, […]
A petition has been launched calling for the first time for Parliament to ban OTAs from bidding on B&Bs and hotels’ name on internet search engines without their specific agreement. Referring the practice as brandjacking, […]
The UK B&B market has joined the wider hospitality market in welcoming the enforcement action against online travel agents by the Competition and Markets Authority. But the B&B Association has warned there are more abuses […]
The UK’s Competition and Markets Authority (CMA) announced this week it has taken enforcement action against six online travel agents (OTAs) to correct misleading sales tactics. The action targets issues that include pressure selling, misleading […]