Returning to the discussion on Service Design: In the last edition I talked about how excellent service has always been key to the industry, but as more people choose to buy ‘experiences’ rather than ‘goods’, […]
How can you improve your guest experience? Check out this introduction to service design with David Worthington and improve your business from Googling to Goodbye […]
Welcome to Chapter 4A which will introduce you to the rental periods, terms and conditions and payment processes which are involved in setting up a Bed and Breakfast. This chapter takes you step-by-step through deciding […]
Holyrood Distillery, the first single malt distillery in Edinburgh for almost 100 years, has launched a cask programme that offers the opportunity to create a truly bespoke whisky. With a limited run of only 200 whisky casks in 2020, the programme allows customers to tailor […]
The hospitality industry is supported by a comprehensive array of awards celebrating outstanding achievements in everything from staff training, excellence in service and outstanding breakfast to best B&B in a particular region. But just how […]
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