August 2022
Using Tripadvisor with Toulson Court, the world’s best B&B
Using Tripadvisor with Toulson Court, the world’s best B&B […]
Reviews
August 2022
Marketing 5 Star Reviews with Yvonne Halling
How to Market your 5 Star Reputation for More Direct Bookings […]
David Worthington
Service Design for your BnB Part 2 with David Worthington
Returning to the discussion on Service Design: In the last edition I talked about how excellent service has always been key to the industry, but as more people choose to buy ‘experiences’ rather than ‘goods’, […]
February 2022
Karen’s Column: Lower your standards
My least popular blog post ever was “How to run a B&B in a power cut” so let’s talk about how you may want to lower your standards. […]
December 2021
17 Reasons for bad reviews for your BnB, Boutique Hotels or Holiday Rental Property
Luxury BnB Spoke to Ryan from BNB Facts about their report: 17 Reasons for Bad Reviews on Airbnb. The stats from this research report are for the US market and on the Airbnb platform. However this is still relevant to the UK market and non-airbnb bookings. […]
David Worthington
Service Design
How can you improve your guest experience? Check out this introduction to service design with David Worthington and improve your business from Googling to Goodbye […]
Luxury BnB News
Innovative venue marketing start-up stimulates bookers’ senses
A marketing start-up which ‘transcends’ virtual tours with hands-on experiences, gifts and treats is set to be rolled out across the globe after a successful pilot run. hyybab is a concept described as “fully immersive” […]
February 2021
How to respond to negative reviews
Karen’s Column for Feb 2021, written by the Founder of the B and B Academy I bet I’m not alone in feeling slightly nauseous whenever the “You have a new review” email arrives in my […]
Luxury BnB News
5 Ways To Power Up Your Testimonials
Testimonials are a powerful marketing tool to use in a crowded market. Real stories and emotions to give potential guests more confidence in their decision to choose your hotel amongst others. So how do you […]