Excellence in Luxury Service Winners – Excellence in Luxury Service

Excellence in Luxury Service

Winner: The Laindons, Hastings

What the owners say:

Our aim is to provide our guests with a place to escape and relax; be it a celebration, a break, a business trip, an opportunity to explore, or just to spend some ‘quality time’. We strive to ensure that your stay with us is extra special, so that you leave rested, content and recharged. The Laindons has six luxurious rooms to choose from: five with beautiful high ceilings, filled with light, plus the Attic Room, which is our cosy, atmospheric rooftop retreat. Every room has its own distinct character. Breakfast is served every morning in our conservatory overlooking East Hill’s nature park, the perfect place for a relaxing start to the day. We’ve created a menu that reflects the seasons and sources the best of local produce But if ‘full English’ isn’t your thing, we have other options to tempt you, such as: homemade Granola, Green Shot Smoothies, Salmon & Bagels, Blueberry pancakes and more. Located in the heart of Hastings Old Town, The Laindons is a gorgeous and impressive Georgian listed building that began life as a coach house in the nineteenth century. It has continued the tradition of providing comfort, and nowadays, unexpected luxury to all who visit. Breakfasts is served every morning in our conservatory overlooking East Hill’s nature park, the perfect place for a relaxing start to the day. No expense has been spared including the bed linen.

What the judges say

• Outstanding luxury in the spacious bedrooms and a perfect view from the conservatory, the setting for a sensational choice of seasonal breakfast to suit every taste.
• Beautifully decorated rooms and incredible attention to detail throughout. The Laindons is second to none.

Highly commended: Derrybeg, Pitlochry

Highly Commended: Derrybeg

What the owners say:

Purchased as a rundown property and neglected business in 2015, Derrybeg has been given a new lease of life, having been fully transformed inside and out in 2016. We operate in a highly competitive industry, and achieving guest satisfaction coupled with profit and growth and a sustainable business is a success in itself. Having taken over a distressed business in poor condition with very low marketing and online presence or awareness and no forward bookings at purchase, we are incredibly proud of what our guests now think and say about us in their reviews. We have almost close to 436 TripAdvisor reviews, 429 of these rated excellent or very good. In just four years our hospitality efforts have moved Derrybeg up from being ranked outside of the top 40 right up to No.10. Review titles like Wonderful, Excellent, Delightful, Enjoyable, Gorgeous, describe Derrybeg in a manner we could have only dreamed about at the beginning. Focusing on delighting the customer, generating direct bookings and nurturing repeat visits has been a key driver to our review success. We are a resident management couple, we are hands-on operators and we work hard in the business every day. Living on site is a key win for us as we are always available to guests. We seek feedback whenever appropriate, gaining knowledge for where customers found us when they booked and obviously what they liked or enjoyed during their visit. Our website, our adverts, our breakfasts, our room folders, our garden have all been improved from the feedback and ideas from our guests.

What the judges say:

• Derrybeg’s owners clearly offer a consistently good service to their customers.
• Immaculate rooms, great Highland views, great breakfast and great service make for an unforgettable luxury break


By Oliver Mizen

Oliver is web editor, social media poster, search engine optimiser.

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