June 2021
The Hotel Inspector
When I get a call from a single person, wanting to stay one night “on business”. I’ve always known it’s the Hotel Inspector. I get no business guests – someone turning up wearing a suit, […]
Columnists
June 2021
Using Instagram
Industry expert, Yvonne Halling, considers how Instagram can get eyeballs to land on your property When using Instagram, always keep your ideal guests in mind. Instagram is very popular, so to make yours stand out, […]
Ask Tina
Tina the Tiny Troubleshooter June 2021 Issue
QUESTION About 80% of our bookings come from Online Travel Agents. Unfortunately, many of the T&Cs they advertise for our B&B are not the T&Cs we set. Even before re-opening, we experienced a high percentage […]
April 2021
Not everyone’s cup of tea
Karen’s Column, Part 1 of 2 for April 2021, written by the Founder of the B and B Academy It’s taken me 17 years in business to be comfortable with the fact that you can’t […]
April 2021
An introduction to hospitality photography
Neil will be providing helpful top tips so you can produce high-quality images without paying for a professional photographer. To help you get to know him, here are eight of his favourite hospitality shots – […]
April 2021
A Bed and Breakfast Dogs – to allow dogs in your dog friendly holiday accommodation
Karen’s Column, Part 2 of 2 for April 2021, written by the Founder of the B and B Academy […]
April 2021
Emotional Connections
Industry expert Yvonne Halling considers how to create an emotional connection with your guests and why it matters In this world of technology, we seem to be more connected than ever. We can Facetime, Zoom, […]
April 2021
Tina the Tiny Troubleshooter April 2021 Issue: Re-opening after Covid & B&B Insurance
We know that our renewed business interruption insurance no longer covers any closure related to covid. Should we be taking out an additional insurance and if so what kind? […]
Karen's Column
Sweating the small stuff
Karen’s Column for March 2021, written by the founder of the B and B Academy, Karen Thorne. When someone suggested that I stop “Sweating the small stuff’, I replied “But that’s my job!” You don’t […]
March 2021
Why don’t B&Bs niche?
Industry expert Yvonne Halling considers how niching can help your hospitality business. One of the ways in which you can stand out from the crowd, attract the guests YOU want to welcome and literally make […]
Ask Tina
Tina the Tiny Troubleshooter March 2021 Issue
Question: We’re only a small B&B with 4 rooms and have always had 1 table for all guests to sit around at breakfast. This has worked well in the past – people have sat together […]
February 2021
How to respond to negative reviews
Karen’s Column for Feb 2021, written by the Founder of the B and B Academy I bet I’m not alone in feeling slightly nauseous whenever the “You have a new review” email arrives in my […]